Broadly, IT service management refers to the way in which IT services are planned and delivered to end users within an organization. This software category covers a wide range of products, with
different products focusing on different aspects of ITSM, such as, change management, incident
management, knowledge management, and release management. For instance, products focused on incident management help deal with unexpected service interruption issues. There are ITSM software products that help implement ITIL best practices, and the ones that help manage customer support of multiple companies from a single dashboard while also keeping isolation between the different companies. Other notable features include the ability to handle changes in IT infrastructure, the ability to automate ticketing, and the ability to automatically track software availability in an organization.
In the following report we will take a look at the IT Service Management (ITSM) software market, compare its top products and have a look at what to pay attention to when selecting IT Service Management (ITSM) and other IT & Security software.