What can financial institutions do in order to maximize the quality of the customer journey and, ultimately, improve their bottom line? Advances in artificial intelligence and chat technologies now make it easier than ever to reach customers where they are and – at the same time – lower the threshold for them to get in touch with their bank or insurance company.
Download this guide to learn about the methodology behind using conversational artificial intelligence (AI) to transform the customer experience and how it is already creating value for financial institutions in the Nordics.