The client is a medical technology major with more than USD 10B in revenues. They employ more than 50K people in over 50 countries around the world.
Due to complex IT and dependency on manual inputs, the customer was unable to optimize productivity, efficiency, data access, and customer support services.
We deployed DRYiCE iAutomate that empowered the client to handle multiple technologies and manage different vendors efficiently. Additionally, end-to-end automation helped improve the accuracy rate of resolutions.