Gartner’s 2019 Magic Quadrant for the CRM Customer Engagement Center

In the global market for customer service software, Zendesk is once again recognized as a leader in the ​2019 Gartner Magic Quadrant for the CRM Customer Engagement Center.​
Every year, Gartner conducts a thorough analysis of service providers in the customer service and support application space. We believe the ​Gartner Magic Quadrant for the CRM Customer Engagement Center​ report provides valuable information for business leaders who seek technology solutions for interacting and engaging with their customers.

Zendesk can again be found in the 2019 report’s Leader quadrant, which we consider a reflection of the global success of our 145,000 customers, including enterprise clients like Airbnb, Tesco, L’Oreal, and Ingersoll Rand. The past year alone has included a number of significant milestones for us, including the release of practical AI-enhanced features, like Answer Bot, for self-service, expansion to Zendesk Sunshine, an open and flexible CRM platform built on Amazon Web Services (AWS), and surpassing 1.4 billion yearly interactions processed and $700 million run rate in revenue.