A disruptive approach to customer engagement
It’s estimated that businesses today collectively lose $62 billion per year due to poor customer service.* So what factors account for this massive annual revenue loss?
- High agent turnover rates and slow ramp-up times
- Time-consuming sharing of information
- Inability to access needed experts, reducing first-contact resolution
New collaboration tools are revolutionizing how companies communicate, changing the face of customer service.
The results? Significant cost savings for contact centers through more efficient use of enterprise resources, quicker ramp-up times for new agents, faster contact resolution, and deeper customer relationships.
Download this eBook to learn more.
*“Bad Customer Service Costs Businesses Billions of Dollars,” Forbes Magazine, August 17, 2017.