The problem isn’t customer data. It’s making sense of it

December 5, 2017

We create over 2.5 quintillion bytes of data every day. That includes customer… read more..
The Product Cloud: An Integrated Toolchain Transforming Product Management

July 10, 2018

Explore how this integrated tool chain will transform modern product management. Authored by… read more..
The Product Manager’s Influence Map

December 4, 2018

It’s a truism that product managers lead through influence. Without formal authority, product… read more..
The Quest for Performance: Activating the Workplace

July 12, 2018

This quick infographic explores how to activate the “70%” of typical workers that… read more..
The Real Cost of Downtime

June 5, 2019

How to Understand the Impact of Contact Center Outages In this eBook, we… read more..
The Real Cost of Fraud: It’s Worse Than You Think

January 17, 2018

It’s common in the insurance industry to assume that the cost of fraud… read more..
The Real Cost of Fraud: It’s Worse Than You Think

January 17, 2018

It’s common in the insurance industry to assume that the cost of fraud… read more..
The Real Value of Competitive Intelligence

July 18, 2018

Benchmarking one’s business against competitors is a time-tested and proven tactic to define… read more..