Today it invariably comes down to customer experience to define the line between companies who are struggling versus those who are thriving.
Download this 57 page Salesforce Research ebook whereby more than 2,600 customer service professionals were surveyed to discover:
- Great Expectations: Service leads the Customer experience charge
- Empowered Agents: Companies Boost Investment in Agent Success
- Emerging Metrics: Service KPI’s Pivot Toward Customer Success
- Intelligent Service: Smart Tech Ushers in New Ways to Connect