Customers today want their valuable thoughts on products and services to be heard, not screamed into the infinite abyss. The problem is that traditional methods of understanding customers just aren’t cutting it anymore. Between the sheer spike in volume and the expense required for companies to process and respond to customer feedback every day, businesses are in need of a modern solution.
This paper quantifies the benefits of an AI text analytics platform that enables enterprises to listen to and understand the voice of their customers. It assumes a composite company comprised of an average of the Fortune 500, working with at least 100,000 data points.