Customer experience has become the KPI that matters most. Which is why many manufacturers are focused on the point where the customer meets the manufacturer: field service. A shift is happening from field service to connected field service using new tech such as Internet of Things (IoT) and Software as a Service (SaaS) in the cloud.
A connected field service force is informed, equipped, responsive, and efficient in order to save time and costs, open up new selling opportunities, and foster long-term customer loyalty. The new ebook Modernize manufacturing ops with connected field service: Streamline and enhance profitability by connecting field data to the core business provides recommendations for a solution that:
- Connects meaningful, real-time field data to core business functions
- Enables central monitoring and management of connected devices at scale throughout asset lifecycles
- Takes a proactive approach to issue management, anticipating problems before they happen
- Provides a single view of the entire connected field service operation to focus resources on the most critical issues
- Helps drives optimal customer satisfaction and long-term loyalty
Learn how to optimize your field service operations for better performance, greater profitability, and happier customers.