As we head toward the year 2020, there can be no doubt that deploying contact center solutions in the cloud is “the new normal.” What began with a few solution providers building breakthrough software at the beginning of the decade has become the de facto standard. Virtually every company looking to refresh hardware-based legacy call centers more than 10 years old considers a cloud contact center solution for their next move.
After analyzing the approaches four different companies currently using RingCentral contact center solutions were using to meet the escalating demands of its customers for exceptional customer care, three key themes emerged in terms of how they are re-inventing the use of contact center and collaboration solutions.
- Using the cloud to eliminate the limitations of geography to provide excellent customer experiences.
- Deploying modern collaboration tools to build closer relationships with customers and make agent teams more efficient.
- Providing tools and capabilities for enterprise-wide customer engagement.
Download now to learn more about each of these themes—through the descriptions of executives who are using customer service to disrupt the healthcare, retail, analytics, and business process outsourcing industries.