Last peak season, we found that 94% of consumers will blame a retailer for a poor delivery experience. This year, with holiday sales expected to soar to $682 billion and Amazon radically re-shaping the what shoppers expect from their delivery experience, it’s more important than ever to know when issues arise and what to do about them.
In this guide you will be able to:
- Learn to identify common exceptions
- Find tips on how to communicate delivery issues with customers
- Fill in a worksheet to personalize the action plan to your organization