The 14 vendors that matter most and how they stack up
For every brand that touts the benefits of Conversational AI—like contact deflection and cost reduction—there is another that scrapped a pilot due to underwhelming results. That’s why it’s critical for organizations to thoroughly assess the current vendor landscape.
View “The New Wave™: Conversational AI for Customer Service, Q2 2019” report for Forrester’s take on how to choose the right partner for your conversational AI for customer service needs and why Nuance was identified as a leader—citing Nuance as “outstripping its rivals” and enabling “mission-critical, enterprise-grade, Conversational AI.”
See which vendors are truly capable of providing the firepower needed for a genuine enterprise Conversational AI deployment, and:
- What’s driving the intense demand for Conversational AI for customer service
- The methodology behind Forrester’s assessment, and the critical evaluation criteria to consider
- Why Forrester named Nuance a leader among the 14 vendors evaluated