Customer loyalty can help drive the success of a business, and the customer experience (CX) drives loyalty. The data is clear:
- 74% of customers feel loyal to a particular brand or company
- 52% of customers report going out of their way to buy from their favorite brands
The Zendesk Customer Experience Trends Report is now available to download. The report looks at what businesses are actually doing with the Zendesk Benchmark, the single best source of data for customer support. The full report includes:
- Key findings on customers expectations when they engage with businesses
- The top 5 trends in the customer experience industry in 2020
- Benchmark data from leading companies that separate from their competitors